Desktop Support & Facility Management

In today's fast-paced IT environment, system downtime can lead to disruptions, decreased productivity, and financial losses. Lack of resources, investments in system support, or relevant skills can exacerbate these challenges.

At Fortis Nebula (FN), our help desk and desktop support services are designed to address these issues comprehensively. We offer flexible solutions tailored to our clients' specific needs, enhancing end-user satisfaction and resolving IT issues efficiently without burdening their existing IT staff or ongoing projects.

We not only ensure the proper functioning of your IT infrastructure but also focus on maximizing its effectiveness from an ROI perspective.

Fortis Nebula (FN) boasts highly experienced IT experts capable of performing various operations, including onsite and remote network support, as well as break-fix services, based on ITIL principles. Our expertise covers a wide range of areas, including PCs, peripherals, networking equipment, servers, POS systems, ATMs, cabling, VOIP, and RFID devices.

Our deskside services are cost-effective and technology-agnostic, allowing us to provide a comprehensive range of services, including service desk support, critical systems support, applications support, remote assistance, hardware break-fix, business continuity planning, on-site services, and lifecycle management maintenance.

At Fortis Nebula (FN), we offer a professional suite of help desk and deskside support services to ensure your IT systems run smoothly and efficiently. Our global sourcing methodologies enable us to provide both remote and onsite support of the highest quality, utilizing state-of-the-art tools and techniques for instant issue resolution.

Our comprehensive services portfolio includes:

➔ Antivirus and Malware Support

➔ Patching and Security

➔ Software Inventory and Installation

➔ Preventative Maintenance

➔ Incident Management

➔ Program Management

➔ Initial diagnosis and remote issue resolution

➔ Customizable SLAs for onsite technician dispatch

➔ Deskside services for offices with limited IT staff

➔ Warranty and out-of-warranty equipment support

➔ Hardware maintenance for various equipment

➔ Help Desk and Desk-Side Support (Tier 1, Tier 2, and Tier 3)

➔ Onsite problem resolution

➔ PC Lifecycle Management

➔ Server support and maintenance

➔ Technical Consultancy

➔ Application Management Support

➔ Database Maintenance and Support

➔ Backup Administration

➔ Monitoring and Control (Database, Application, Servers, and Networks)

➔ End-User Training

In addition to facility management services, Fortis Nebula (FN) ensures that all IT infrastructure equipment is optimized and functioning properly. We also offer onsite multilingual support for Break-fix and Deskside Support Services.